About

Let us help your IT operations to run more smoothly.

Established in 2006, we are an adaptable and highly skilled team of IT consultants with extensive experience of delivering complex IT infrastructure projects for both middle-sized companies and multinational blue-chip operations across a wide range of sectors. Our proven track record of success is coupled with excellent communication skills, analytical problem-solving and a positive, proactive attitude to getting the work done.

So whether you are looking to upgrade your IT equipment, move site, or simply have a large project coming up wich you are not sure how to deliver - choose Itelo.

Services

No matter the scale or maturity of your company, whether you are going through a business merger or acquisition, or simply need to update your current IT practices, we offer a management service to meet your requirements.

Click on the buttons below to find out more about each aspect of the IT management service that we offer.

IT Project Management

The delivery of a successful project requires highly experienced and knowledgeable Project Managers.

If you are considering any major changes within your business, we can provide an experienced IT Project Manager to assist you from project initiation and business case development through to final project delivery.

Our IT Project Manager will ably maintain IT project plans and communications whilst reporting to stakeholders and the project board, making your business operations run as smoothly as possible.

  • We are Prince 2 (PRojects IN Controlled Environments) Certified Trainers
  • We are highly experienced at controlling and managing IT budgets and delivering IT resources efficiently and on time
  • We can deliver large-scale global projects with multidisciplinary delivery teams in diverse locations
  • We can manage the recruitment and management of your IT technical resource team.

IT Management Services

With a wealth of experience gained in leading blue chip global companies in the insurance, banking and utilities sectors, we can provide your business with a dedicated IT Manager who can offer expertise and guidance to either the current in-house IT Support team or help develop a support structure utilising external providers or recruit and manage an in-house team.

  • We offer independent, impartial advice
  • We select and manage external vendors
  • We assess your current operational support functions and work to improve your IT management capabilities
  • Our Service Desk function means that your business can be fully supported, with 2nd/3rd Line Support and Offshore Support where needed
  • We create SLAs and KPIs (Service Level Agreements / Key Performance Indicators) to improve IT processes
  • We adhere to all ITIL standards to align your IT management processes with the needs of your business.

IT Directorship

Working in a non-executive capacity, Itelo provides board-level IT Director expertise and leadership for your company. With our ample experience in IT directorship, you can count on Itelo to develop and implement suitable IT strategies to meet your short and long term business goals.

Acting as your IT Director, we work closely with your partners and stakeholders to ascertain your key business goals. Then, once the direction of the business has been established, we can create an effective strategy for your IT Management moving forward.

At every stage of your business' development, with us at your side, you can be confident in the knowledge that all IT requirements are well led, looked after and taken care of... leaving your company in the best possible shape for future growth.

Business Continuity Planning

If your business were ever to lose access to your key IT Systems, business data or connectivity between office locations for any reason, how would your business react? A Business Continuity Plan is essential to ensure should the worst happen plans are in place ensure business operations are recovered as quickly as possible.

We can work with you to develop a thorough business continuity plan with your IT functions in mind, assessing your current IT processes and implementing any IT changes that may be needed to mitigate risks from developing into disasters. We can also advise on full Disaster Recovery options, including:

  • devising efficient Backup solutions and implementing warm-site solutions
  • ensuring regular data backups and viable data recovery
  • utilising co-located Data Centres and planning diverse routed telecoms
  • devising suitable Disaster Recovery Test Plans

Office Expansion / Consolidation

For your business to be fully dynamic, your IT technology and services need to be able to stretch in perfect harmony with your company's own growth and development.

As your business expands, moves to new premises, or opens additional office locations, we can assist moving locations, and connecting remote offices to existing IT systems.If your company becomes international and continues to grow, we can also manage your IT connectivity and instigate new processes to make sure that your IT is as efficient as possible for your business needs. We can also assist you during any re-location periods from one office to another, managing your telecoms, computer connectivity and data MPLS.

Meanwhile, if you are looking to consolidate external business premises, we can help to assimilate remote services back into the core of your company and create a new IT management plan to suit your new company shape.

News

IT solutions for increased productivity through homeworking

These days, the average London commute takes 81 minutes a day - which over the course of a typical week, represents several hours of non-productive time.

Simultaneously, broadband connectivity means that UK businesses operating online are being increasingly required to staff their operations around the clock in order to serve international customers in multiple time zones right across the world. 

To square this circle, even in a large enterprise environment, periodic homeworking is becoming increasingly accepted as a viable alternative to constant office-working. There are many benefits to this system - rather than replacing office culture, homeworking typically extends and increases business productivity, with employees benefiting from greater freedom and flexibility away from a fixed computer terminal, and work hours able to bend more flexibly around the projects on which people work. 

Another advantage of homeworking capability is in ensuring business continuity in the event that staff are unable to access premises, either due to working out of hours, or due to a legitimate emergency. In this way, the policies and technology required to implement computer system access from home are directly related and complimentary to those required for disaster recovery. 

At Itelo, our IT Management solutions mean that  in addition to devising suitable IT systems for the office-centric corporate environment, we also specialise in devising effective measures to enable homeworking, mobile working, and ensuring seamless productivity on the go. We are also committed to enabling employers to maintain suitable IT  control over employee activity outside the office, and ensuring the integrity of data security systems at all times. 

With Itelo, your IT systems are in safe hands. Get in touch and see how we can help! 

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Contact

Whatever your IT project, Itelo can help.

To discuss your needs with us, please call us or contact us using the form below.

T +44 (0)191 916 0050

iTelo Limited
Ground Floor, Finchale House
Belmont Business Park
Durham
England
DH1 1TW